---
title: "Contact thankyou.video – Problems, Ideas and Requests"
description: "Email thankyou.video about a video that will not export, a template you wish existed, a press question or a privacy request. A person reads every message."
url: https://thankyou.video/contact
---

# Say hello to thankyou.video

Fitting, really: we like hearing from people. Whether something went wrong halfway through a video for someone important, or you have an occasion we have not thought of, write to us. There is no ticket system, just an inbox that a person reads.

Email [hello@thankyou.video](mailto:hello@thankyou.video) 

## Good reasons to write

* **Something didn’t work.** A photo that would not add, a song that stayed silent, or**Export video** stopping part way. Tell us the browser and device, roughly how many photos and clips were in the video, and their types (an iPhone photo, a screen recording). Please describe the files rather than sending them; we never need the pictures themselves.
* **A template you wish existed.** A sports club, a choir, a hospice team, a school leavers’ year: tell us who you were thanking and what you had in mind.
* **Wording that confused you** on the site or in the editor.
* **Press and partnerships,** for example schools, charities or community groups who want to point people here.
* **Privacy requests.** Your photos and clips never reach us, but for anything listed in the[privacy notes](https://thankyou.video/privacy), such as visit statistics, this is the right address.

## What happens next

We read everything, though we cannot promise a reply by a set date. Reports with clear steps get fixed soonest, and good template ideas often turn into new designs.

## Before you write

The [common questions](https://thankyou.video/#faq) cover saving, sizes, music and uploads. For gathering clips from lots of people, see [making a group thank you video](https://thankyou.video/how-to-make-a-group-thank-you-video), and for help with the words, the [thank you message ideas](https://thankyou.video/thank-you-message-ideas).