Say hello to thankyou.video

Fitting, really: we like hearing from people. Whether something went wrong halfway through a video for someone important, or you have an occasion we have not thought of, write to us. There is no ticket system, just an inbox that a person reads.

Good reasons to write

• Something didn’t work. A photo that would not add, a song that stayed silent, or Export video stopping part way. Tell us the browser and device, roughly how many photos and clips were in the video, and their types (an iPhone photo, a screen recording). Please describe the files rather than sending them; we never need the pictures themselves.
• A template you wish existed. A sports club, a choir, a hospice team, a school leavers’ year: tell us who you were thanking and what you had in mind.
• Wording that confused you on the site or in the editor.
• Press and partnerships, for example schools, charities or community groups who want to point people here.
• Privacy requests. Your photos and clips never reach us, but for anything listed in the privacy notes, such as visit statistics, this is the right address.

What happens next

We read everything, though we cannot promise a reply by a set date. Reports with clear steps get fixed soonest, and good template ideas often turn into new designs.

Before you write

The common questions cover saving, sizes, music and uploads. For gathering clips from lots of people, see making a group thank you video, and for help with the words, the thank you message ideas.